100-140 Latest Test Answers - Successfully Pass The Cisco Certified Support Technician (CCST) IT Support

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q108-Q113):

NEW QUESTION # 108
What is an important consideration for a technician when using technical forums to assist in resolving a network configuration error?

A. Trust all highly upvoted answers as they are vetted by the community
B. Verify any solutions found on forums with established best practices or official documentation before implementation
C. Use technical forums as the sole source for troubleshooting complex network issues
D. Focus on solutions that suggest the most complex fixes to ensure comprehensive coverage of the problem

Answer: B

Explanation:
Correct Answer. C. Verify any solutions found on forums with established best practices or official documentation before implementation Confirming that solutions align with recognized best practices and official documentation ensures that fixes are both safe and effective, mitigating the risk of further complications.
Option A is incorrect because community upvotes, while indicative of community support, do not guarantee the technical correctness or safety of a solution.
Option B is incorrect as relying solely on forums can lead to incomplete or biased information; forums should be part of a broader research strategy.
Option D is incorrect because complexity does not necessarily equate to appropriateness or effectiveness of a solution.

NEW QUESTION # 109
You have resolved a recurring software crash issue by updating specific drivers and altering system configurations.
What is the most effective way to document this resolution for use in future support scenarios?

A. Limit the documentation to the updated driver names and ignore the diagnostic tests and configuration changes
B. Document each step in the process with technical jargon and complex descriptions to ensure precision
C. Note down the symptoms, the diagnostic tests performed, the drivers updated, and the configuration changes made, along with the reasoning for each action
D. Write a quick summary that states the issue was resolved by updating drivers, without detailing which drivers or configurations were changed

Answer: C

Explanation:
Correct Answer. A. Note down the symptoms, the diagnostic tests performed, the drivers updated, and the configuration changes made, along with the reasoning for each action This comprehensive approach ensures that future technicians can understand not only what was done to solve the problem but also why these particular actions were effective, helping them apply similar logic to related issues.
Option B is incorrect. This fails to provide enough detail to replicate the fix or understand its applicability to similar problems fully.
Option C is incorrect. Using overly technical language can make the document inaccessible to technicians who may not be familiar with the specific jargon.
Option D is incorrect. Excluding the diagnostic and configuration details reduces the utility of the documentation for diagnosing and resolving similar issues in the future.

NEW QUESTION # 110
A user needs to connect their new laptop to a monitor that supports video input via USB-C. They have several USB-C cables and need to select one that will ensure the best display performance.
Which type of USB-C cable should the IT support technician recommend they use?

A. USB-C with Thunderbolt 3
B. USB-C 3.1 Gen 1
C. USB-C 2.0
D. USB-C 3.1 Gen 2

Answer: A

Explanation:
Correct Answer. D. USB-C with Thunderbolt 3 USB-C cables with Thunderbolt 3 technology are the best choice for connecting to a monitor that supports video through USB-C, as they can carry the highest data speed and support up to two 4K displays or one 5K display. Thunderbolt 3 cables provide superior bandwidth, essential for high-quality video transmission and data speed.
Option A is incorrect because USB-C 2.0 cables are primarily for charging and data transfer at lower speeds and do not support video output capabilities.
Option B is incorrect because USB-C 3.1 Gen 1 supports data transfer up to 5 Gbps and limited video output, but not at high performance required for modern displays.
Option C is incorrect because while USB-C 3.1 Gen 2 supports faster data transfer up to 10 Gbps and better video quality than Gen 1, it does not match the superior performance of Thunderbolt 3.

NEW QUESTION # 111
What should be done if there are multiple reports from employees about unauthorized access attempts on their accounts?

A. Conduct a security audit to identify and address any vulnerabilities
B. Encourage employees to use more complex passwords without additional actions
C. Update antivirus software on all company devices
D. Advise employees to not use their accounts until further notice

Answer: A

Explanation:
Correct Answer. C. Conduct a security audit to identify and address any vulnerabilities A security audit helps to comprehensively assess and mitigate risks associated with unauthorized access attempts, identifying potential weaknesses in the system's security posture.
Option A is incorrect as ceasing all account usage is impractical and may hinder business operations.
Option B is incorrect because updating antivirus software, while important, does not directly address unauthorized access to accounts.
Option D is incorrect because merely using complex passwords is insufficient without a broader security review and response plan.

NEW QUESTION # 112
A Linux system administrator wants to document the MAC addresses of various network interfaces on a server.
What is the most efficient command that the IT support technician should recommend using?

A. ip link show
B. ifconfig -a
C. dmesg | grep MAC
D. cat /sys/class/net/*/address

Answer: A

Explanation:
Correct Answer. B. ip link show The ip link show command provides a concise list of all network interfaces and their properties, including MAC addresses. This command is part of the modern ip utility, making it preferable for current Linux distributions.
Option A is incorrect because ifconfig -a is considered deprecated in many modern Linux distributions, and while it still works, it's being replaced by the ip command suite.
Option C is incorrect because dmesg | grep MAC can show initial system messages related to network interfaces but is less reliable for documenting as it depends on the buffer's current state.
Option D is incorrect because although reading directly from the system's filesystem provides the MAC address, it's less practical for users who need to check multiple interfaces efficiently.

NEW QUESTION # 113
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