Cisco Customer Success Manager pdf dumps & 820-605 pdf questions torrent

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Cisco 820-605 exam is designed for professionals who work in customer-facing roles such as customer success managers, account managers, and sales engineers. It is also suitable for professionals who work in technical roles such as network engineers, systems engineers, and architects. 820-605 Exam validates the candidate's understanding of Cisco's customer success methodology, which is a customer-centric approach to achieve business outcomes by aligning customer goals with Cisco solutions.

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To prepare for the exam, candidates must have a strong understanding of Cisco solutions and technologies, as well as experience in customer success management. They must also be familiar with the best practices in customer success management, including developing and executing customer success plans, managing customer relationships, and driving adoption and expansion.

Cisco Customer Success Manager Sample Questions (Q153-Q158):

NEW QUESTION # 153
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A. Twice yearly student and staff surveys with two QUESTIONs related to IT
B. Combination of tailored surveys and IT tools-based metrics
C. Implement staff Super Users to provide feedback
D. Measure the number of complaints raised by students

Answer: D

NEW QUESTION # 154
Which analysis model is used to better understand the customer business environment?

A. SWOT
B. RACI
C. dashboard
D. renewal contract

Answer: A

NEW QUESTION # 155
Which expense is an operating expense (OPEX)?

A. office improvements
B. computer equipment
C. payroll
D. software

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 156
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

A. competitive differentiation
B. value realization
C. adoption barriers
D. customer budget

Answer: A

NEW QUESTION # 157
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A. cost efficiency
B. credibility
C. business growth
D. risk management
E. sustainability

Answer: C,E

Explanation:
Explanation/Reference:

NEW QUESTION # 158
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